There's an excellent article in the most recent Educause Review called "In Search of Certitude" by Brad Wheeler. It's about the needs, challenges, and support systems used to find quality information. It deals with the abundance of information and how the support systems and technologeis are adapting to provide those seeking information with an appropriate level of confidence in what they find.

The post is an interesting read from an information seeker perspective, which we can all easily identify with. It's even more interesting if you're involved at all in architecting systems (people, technology, organization) to support the complexity of connecting information seekers with the appropriate information. My experience at rSmart, and in the Sakai, OSP, and Kuali communities all have elements of this.